Is my new 400w digital ballast suppose to buzz so loudly?

OpTikPhiber

OpTikPhiber

Well-Known Member
I got a new 400w digital ballast from HTG. http://www.htgsupply.com/viewproduct.asp?productID=45667

It has a loud buzz. Is this normal? Is it the ballast being defective or the power going to it not being enough or what? It is so loud it can be heard through the wall. The wall is uninsulated but, but still... I have had a MH and HPS 400w before, like 4-5 years ago, and do not remember them being close to this loud. I opted for this digital for the quietness HTG advertised, and it is not quiet imo.

I haven't called HTG about it yet and had it 3 days. I am going to call them depending on the feedback I receive here.

On a side note; Did some searching yesterday on RIU regaurding this. Someone did mention theirs being very loud and sent it back....maybe I have the one he sent back.... :fire: .....:-P
 
VaporBros

VaporBros

Well-Known Member
it should be silent. Call them and get a new one. Id be pissed.

Or just look into the Galaxy or Lumetek ballast. Those are quality
 
S

Skeksis

Well-Known Member
VaporBros said:
it should be silent. Call them and get a new one. Id be pissed.

Or just look into the Galaxy or Lumetek ballast. Those are quality
Click to expand...
What about the new Nextgen 1000w ballast? I saw one of those in my local hydro store and it was nice.
Barely warm to the touch and dead silent. Too bad it only comes in 1000w.
 
OpTikPhiber

OpTikPhiber

Well-Known Member
Thanks for confirming the needed silence! I imagined there would only be the sound of a fan and you have confirmed that.
 
VaporBros

VaporBros

Well-Known Member
Skeksis, i dont know about those, i think i saw them at my Hydro store aswell, if they came in smaller wattage id def get one of them. Very nice.

Optik, forsure man no problem. Im sure other people will chime in too
 
ScottsBlown99

ScottsBlown99

Well-Known Member
i'm getting the 600w digital of the same brand, from the same place. did you contact them, what did they say?
 
dhhbomb

dhhbomb

Well-Known Member
yea i have read on these boards that some are defective and really loud contact them and tell them is way to loud and you believe it is faulty they should send you a new one and a label to return the old one
 
L

LandofZion

Well-Known Member
I just plugged 2 digital ballasts from htg 600"s and both are very quiet and cool to the touch when running. Any problem I have had with anything they sold have been taken care of fast. The ballasts sound like a computer fan when it is booting up if that helps.
 
OpTikPhiber

OpTikPhiber

Well-Known Member
Well I tried calling 3 times and finally settled on leaving them a voice mail. I haven't heard back yet though ;(

Thanks for all of the replies everyone!
 
Mammath

Mammath

Well-Known Member
I think these digital ballasts, no matter what brand, have there problems.
Sometimes you just get a dud.
My brand new Lumatek 400w ran hot from the start and wouldn't fire up my HPS bulb at all. I took it back to my hydro shop and they're organizing a replacement. They gave me a new standard HPS ballast to keep me going while I wait.
Hope you get it sorted.
 
bunstinky

bunstinky

Well-Known Member
My ballast buzz's constantly..

Never really thought about it to be honest with you. Its never become a problem.
 
flamdrags420

flamdrags420

Well-Known Member
they are super busy on phones but respond to emails within a day Although at times hard to get a hold of, their staff is excellent, and form my experience should prolyl hook ya up with little to no problems.
 
OpTikPhiber

OpTikPhiber

Well-Known Member
Well to be honest, they never called or emailed me back! And I have been so busy last few days it slipped my mind. The buzzing did subside somewhat and is masked some by fans. But really it is far (far far far) from silent. I guess I should call them again tomorrow. I like the idea of them sending me a new one while I keep this one, hopefully they will offer me that.

Don't worry all I will call them again and hopefully be able to show the resolve on here.

But look it is what it is so far; the digital greenhouse product does seem notorious on here for being hit or miss, with a few misses reported. And they did not call me back. Actually when I was ordering originally they didn't return an email twice and I had to finally call to find out if my order was ever going to be shipped, (which took about 8 days). So as wonderful as I keep hearing their customer service is, I really haven't gotten it. Anyway IF I ordered another setup it would probably be from another online source...and admittedly will probably cost more because they have great pries from what I found.

Peace, and no hard feeling to htg too. (just going else where in future <g>)
 
scooby snacks

scooby snacks

Well-Known Member
hey,
yeah call them back, just make sure your calm, cool, and collective.
my friend gets bent out of shape when it comes to things like this(cursing and screaming) and it just back fires on him!!!! GET RIPPED BEFORE YOU CALL IF THATS WHAT IT TAKES:bigjoint::bigjoint:
I don't know you personally, but I'm sure they will help you out.

later
 
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