Hydro Grow LED- BUYER BEWARE!

good to go said:

PSUAGRO. I'm a little shocked. You resort to comments like that without even sending me an email. I can see why Cammie sometimes resorts to name calling!! I'm trying my best to stay above that but come on!!
View attachment 2032643View attachment 2032644
these are pictures of my prototype. as you can see, the elves didn't put my logo on yet. They didn't do that until I seen the light actually working, then I decided to register the business and put this into production.

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johny1212 said:

Thanks TT. Good thought! I want to make sure people don't get ripped off by them like I did. Here is their response after I told them I would bash them online since they were such pricks


Dear John,



You do realize that bythreatening to bash us the only person who is attempting any sort of"crook" behavior is yourself (it's called libel)? We havepolicies in place on our site and it is the consumers responsibility to READthem. Now you are getting irate towards our company, towards myemployees, and threatening us simply because you failed to read our policiesbefore brashly deciding to cancel your order? I have spoken with Vinceand he told me he offered you a FREE upgrade to a 126X light, which is$100 more expensive than the model you ordered and covers a larger area. He also offered you a $100 discount on the 126X-PRO should you wish to upgradeto that light (both of which are in stock) and you decided against eitheroption. Now you want to call us crooks when we offered you a freeupgrade, gave you the option to upgrade even further for a discount, and onlywhen you decided against it we refunded you as per your request, according toour published policies that you failed to read? Again, how is anythingwe've done wrong?



Had you waited for your84X-PRO regardless of the wait time (and our policies say it can take up to 3weeks to ship depending on if it's in stock or not), you could have returned itas per our 90-day return policy. Instead you chose to cancel of whichthere is a re-stocking fee, since we pay to produce your light regardless of ifits stocked or not. While I understand your frustration, you haveabsolutely no right nor bearing to bash our company online when we've doneeverything in our power to resolve this situation with you by means of anupgrade and/or discount. You still have the option to call in and changeyour order to another light, in which case the re-stocking fee you were chargedwould be re-applied to that purchase. We're not in business to takeanyone's money, we're simply not in business to lose business. We're inbusiness to sell and ship lights. If you want a light, let me know.

FUCK THESE GUYS!!!!!



Sincerely,



Cammie Mckenzie

President, Hydro GrowLED

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good to go said:

Wow. Again. I'm sorry, for your ignorance, but allow me to explain.
1. When I said I don't have the money, I meant I don't have $1500 dollars to drop on a single grow light.
2. Cheap LEDs... I pm'd PSUAGRO, just saying instead of coming up with some negative comment because you think its bs, why not stop and ask a couple questions. It will be of further benefit.
The technology that you are calling is cheap, comes from the US. The LEDs and the Drivers, both come from USA, so forgive me for choosing to by cheap.
If you must know, these same LEDs were used in the worlds largest vertical farm.... http://vimeo.com/31257744
And finally. The fixtures housing is purchased from China, it is not cheap, but again, who am I, according to you guys.
Ugh, Frustrating... I dont have many lights right now, I don't have the money to buy lots because they are expensive!! you wanna know how many I have right now? 12! like I said, I don't have a large profit margin on these. I am trying to keep my costs down, so that people like you, and me, can afford to use these lights. If you were going to go build a light like this, it would cost you much more than you would pay buying from me. And I'm building a light that I believe uses the best technology that is available to us.

All I'm asking is take a look. and don't talk smack.

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Phaeton said:

I have dealt with companies that are great for three or four shipments, then at the first error (errors ARE unavoidable) the take a crap on me. I won't mention drsfostersmith by name, but after buying 70 fluorescents from them, they would not exchange a misshipment of ten bulbs.

HGL got researched before I gave them money for five of their 336X-PRO's.

Darn if one of the units didn't have a pair of arrays fail less than two weeks in. Now we shall see, I called them and talked to a sales rep.
He told me to take a picture and email it. I did so and he emailled instructions on how to test the power supplies. They were good.

Two days ago UPS gave me shipping notice from HGL, the new LED assemblies are on the way.
Meanwhile the 14 assemblies that were still functioning are still functioning above my plants while this is going on. How can warranty service get better than this?

I smell bigotry in the complaints.

I did research on the worst accusation. Police did get called, they were sent to UPS as the customer claimed UPS stole the light he returned and he was entitled to a refund anyway. UPS never received the package from him, this was confirmed and the police involvement stopped there.

Bigotry stinks.

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