Flower Cycle - Day 36 under Spider Farmer Led

chronnie49

Well-Known Member
There's a member on here that was told they wouldn't receive a replacement for a sf1000 that broke after 3 weeks unless they remove their negative review on Amazon.

I almost bought 2 sf2000s from you but with customer service like that i would never give you a cent.
 

Spiderfarmerled

Well-Known Member
Rollitup Advertiser
There's a member on here that was told they wouldn't receive a replacement for a sf1000 that broke after 3 weeks unless they remove their negative review on Amazon.

I almost bought 2 sf2000s from you but with customer service like that i would never give you a cent.
HI friend, we are sorry to hear that you got some negative feedback about us from others.
But one thing, please believe, since we have sold led lights on the market for many years. We definitely offer perfect warranty policy. Always try best to offer good customer service.
For details of the warranty, please check: https://www.spider-farmer.com/pages/warranty
Thanks
 

chronnie49

Well-Known Member
HI friend, we are sorry to hear that you got some negative feedback about us from others.
But one thing, please believe, since we have sold led lights on the market for many years. We definitely offer perfect warranty policy. Always try best to offer good customer service.
For details of the warranty, please check: https://www.spider-farmer.com/pages/warranty
Thanks
A warranty doesn't mean anything if you don't honor it.

Asking somebody to take down a negative review before they can receive a replacement for a light that broke after 3 weeks is not honoring a warranty.

I know a lot of people that use these type of lights and I will make sure all of them know about your after sale service.
 
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chronnie49

Well-Known Member
Your warranty isn't very good even if you did honor it. After 3 months the buyer pays for repair and 1 way shipping is not a strong warranty.

I'm glad I went with another company and I will make sure my friends and local grow shops do the same. I'm sure the couple of thousand dollars you will lose won't affect your business much but I will definitely tell everyone I know to buy from a different company.
 
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mattman089

Active Member
Flower Cycle - Day 36
2X Red Hot Cookies
2X Purple Kush
2X Purple Haze
1X Grand Daddy Purp
1X Gold Bar Kush

View attachment 4650187
View attachment 4650188
Looking nice so far. Did you get the purple pack from ILGM.com by chance?

I have a purple haze and grandaddy purp going right now from there and going to start purp kush in september to try to get some cooler temps come flower to pull some purple out hopefully.. I'll try to upload some pics of mine shortly.

My purp haze is huge and I've already topped her 3 times. Might top the 4 top colas to slow her down. Grandaddy is about 2 weeks behind size wise but is also 2 weeks younger.
 

Spiderfarmerled

Well-Known Member
Rollitup Advertiser
Your warranty isn't very good even if you did honor it. After 3 months the buyer pays for repair and 1 way shipping is not a strong warranty.

I'm glad I went with another company and I will make sure my friends and local grow shops do the same. I'm sure the couple of thousand dollars you will lose won't affect your business much but I will definitely tell everyone I know to buy from a different company.
HI friend, do not know what happen to you. If you have any problem of our product, please feel free to contact. We will try best to solve it for you.
If you have any suggestion of our warranty policy, we will feedback it to our company
Thanks
 
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