STORZ & BICKEL CUSTOMER SERVICE.

rijkmus1

Active Member
My Crafty died with 61 hours and 30 minutes. Crafty will not charge I did not get error lights. Reset device per instructions on Storz and Bickel web page no good. Trying to register on there web page but does not show United states and shows Germany in my address while I am registered in the USA store. If I remember I think the store is in California, so I assume they are shut down. I guess on a scale of things pretty small problem.

Thankfully warmer weather is coming as I use my vape inside during cold weather.
 

taint

Well-Known Member
Over 60 hours and tough shit.........their customer service eats ass.
Especially since canopy bought them out.
Most likely the thermal fuse which is a $2.00 part.
Not super hard to replace it you are into that kind of shizz.
 

rijkmus1

Active Member
Thank you but I am just going to go to my Grav. Labs Glass. Crafty fulfilled its mission and traveled with me through sepsis from knee scope was laid up for 5 months. Maybe some day after the virus is past I will grab another or send it in for service. The device does its job very well, just does not last long.
 

rijkmus1

Active Member
Follow up They replied by e-mail and said They are in lockdown as they are in San Francisco and will get back to me. It will be a while and I am not holding my breath.
 

Wattzzup

Well-Known Member
you have me eyeing that MIGHTY now... looks nice! I love my volcano
I have the mighty. It’s amazing! I highly recommend it. I even dropped it tons of times the top cracked you name it. Still puffing away!

I’m thinking about buying a second one for work
 

Nizza

Well-Known Member
I have the mighty. It’s amazing! I highly recommend it. I even dropped it tons of times the top cracked you name it. Still puffing away!

I’m thinking about buying a second one for work
omg please stop you are really tempting me lol...
 

Wattzzup

Well-Known Member
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it cracked and separated. I pushed it back together the best I could and kept smoking!! A little super glue and all better bongsmilie

see how dirty it gets around the edge. The ONLY complaint. If it even is one. If I didn’t grow and paid $ for bud I’d be freaking out every time some fell out. But I really don’t care. It’s funny to watch people try and catch it. I’m at the point I’m like f it. :bigjoint:

The battery lasts all day for me and I smoke a lot. Once I week I take it apart and soak it all in alcohol for about 30 mins to an hour
 

Nizza

Well-Known Member
I am trying to buy a MIGHTY from them but I can't get into the checkout screen... it just loads forever :(
 

Nizza

Well-Known Member
I went to planet of the vapes and got mine
I had to use a different internet browser to buy it. I like buying directly from the company that makes them though!
I got a 5$ off coupon for making an account, and then found the code MY0420 for 10% off. I got a car charger , as well as the replacement part kit all for about 400$ total!

I couldn't help myself... bye bye dirty bong!
 

Wattzzup

Well-Known Member
I had to use a different internet browser to buy it. I like buying directly from the company that makes them though!
I got a 5$ off coupon for making an account, and then found the code MY0420 for 10% off. I got a car charger , as well as the replacement part kit all for about 400$ total!

I couldn't help myself... bye bye dirty bong!
Won’t be long you’ll be ordering extra parts too! Trust me
 

Nizza

Well-Known Member
Won’t be long you’ll be ordering extra parts too! Trust me
I did the extra parts! Lol I have a volcano so i already know that everything comes apart pretty well and is replaceable. Not bad as far as the whole deal goes. I wish the batteries were replaceable but... the thing is made in germany so I'm sure I'll get my moneys worth outta it!
And I have asthema, I got the volcano but its too much work, not portable.. this will help me for sure stop smoking
 

Wattzzup

Well-Known Member
I did the extra parts! Lol I have a volcano so i already know that everything comes apart pretty well and is replaceable. Not bad as far as the whole deal goes. I wish the batteries were replaceable but... the thing is made in germany so I'm sure I'll get my moneys worth outta it!
And I have asthema, I got the volcano but its too much work, not portable.. this will help me for sure stop smoking
I use this and only this all day everyday.
 
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