Cobraa
Member
Placed an order a couple weeks ago for DJ Short seeds from TNSB.
Picked therm up in person due to the reviews not being so good online.
Got the seeds and a bunch of freebies. They are all regular Seeds which is actually a good thing for us.
Here's the issue (And it is pending a resolution)...The DJ Short seeds had 10 in pack, 1 was crushed.and it split down the side.
The reply was, something along the lines, "Well the freebies should make up for it", and she also quickly offered another freebie to compensate...now that is bad, but I'll leave that issue for now. I'm currently waiting for "L" to talk to her "manager". Bottom line here is, ask for a picture (sure no sweat), and make offer for replacement, talk to whoever you have to to
get the replacement...OR...refund for the single seed, then deal with your supplier on your own.
I suspect on many of their products they order from other seed banks. Then ship when they come in? Just a guess since this order took a solid 2 weeks or more, to get. I suspect this to be the case, since
their DJ's in this case was far more expensive than anyone else that has DJ Short on their product list.
So no review as far as 1-10/10. I will see how this issue gets dealt with. "L" DID offer right away to compensate with some extra freebies, but this isn't what I am after (some freebies are great, but bottom line, I want what I order, so I declined initially. I'll accept later if that is all they can come up with.
They do offer pick up in person for those a little wary of sending payment, based on a number of their reviews not being so hot. You always here from the people with issues 10 fold more than the ones who are happy.
But, in this case, they did come through with the product.
They have a catalog of all their products as well, a full fledged Paperback book about 260 pages long.
They are in it for the long haul I'm sure is the intent.
Will follow up in next few days likely with result of issue.
Picked therm up in person due to the reviews not being so good online.
Got the seeds and a bunch of freebies. They are all regular Seeds which is actually a good thing for us.
Here's the issue (And it is pending a resolution)...The DJ Short seeds had 10 in pack, 1 was crushed.and it split down the side.
The reply was, something along the lines, "Well the freebies should make up for it", and she also quickly offered another freebie to compensate...now that is bad, but I'll leave that issue for now. I'm currently waiting for "L" to talk to her "manager". Bottom line here is, ask for a picture (sure no sweat), and make offer for replacement, talk to whoever you have to to
get the replacement...OR...refund for the single seed, then deal with your supplier on your own.
I suspect on many of their products they order from other seed banks. Then ship when they come in? Just a guess since this order took a solid 2 weeks or more, to get. I suspect this to be the case, since
their DJ's in this case was far more expensive than anyone else that has DJ Short on their product list.
So no review as far as 1-10/10. I will see how this issue gets dealt with. "L" DID offer right away to compensate with some extra freebies, but this isn't what I am after (some freebies are great, but bottom line, I want what I order, so I declined initially. I'll accept later if that is all they can come up with.
They do offer pick up in person for those a little wary of sending payment, based on a number of their reviews not being so hot. You always here from the people with issues 10 fold more than the ones who are happy.
But, in this case, they did come through with the product.
They have a catalog of all their products as well, a full fledged Paperback book about 260 pages long.
They are in it for the long haul I'm sure is the intent.
Will follow up in next few days likely with result of issue.
