3 weeks with no roots is sort of a long time.
If you have been consistently having problems with your aero cloner, I would move over to the tried and true. Humidity dome, spray bottle, oasis cubes. It just works...
If you want to cut a few days off of your rooting time, get yourself a heat mat. 1 tray dome setup easily fits 12-15 clones. You can pack em' in if you need more...
I use Dip-N-Grow... I use water when I run out and haven't been to store recently or short on cash... it roots a little faster with the DNG, but water alone works. I ph it to 7.
I have tried a few different lighting options... my favorite is the T5 single bulb with reflector... A 2 ft goes over a dome, or a 4 ft, inline, for 2 domes... sit the light directly on top of the dome and put a paper towel between the light and the dome... it makes for the perfect lighting and acts as a little air filter for your dome. As far as lighting, nothing has worked as well as the T5 paper towel thing.
I also like large clones... bonzai mothers... if your need more than 8 clones of one strain then make multiple mothers or do some LST.. multiple mums is easier, imo.... big healthy top clones... no little side bullshit. This cuts a couple weeks off of your veg times.
As to what is wrong with your cloner, not sure. Some genetics are just stubborn with rooting. I have never had anything that took longer than maybe 18 days. And that was roots breaking out of an oasis cube, not first site of roots with an aero. Like I said, if you have been having problems, go pickup a dome and some oasis cubes. It's so easy..,. I have had 100% rooting consistently for a long long time. Not sure how long... maybe 2 years... But I do cut a couple extra per dozen needed and throw out those that are behind the pack.
I have never checked the humidity in the domes... just keep the oasis cubes wet and they will keep the dome plenty humid... If they are not wilting then it is humid enough. This is with a dome though. I do not know about aero.
The whole aero cloner thing seems like an over complicated system to me.