FC8000 ignites.

bk78 said:

We aren’t talking about me. I’m specifically talking about the information provided by mars.

Pretty clear no?

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Yeah the info is clearly there for all to read.

@MarsHydrofactory just lost a customer here. I'm running two units that will be upgraded by another outfit in the future.

And yes. I have read and fully understand the warranty.

After I outright refused the initial solution, and several emails about how I feel the situation was handled another manager reached back out to me. They have agreed to send me a replacement lamp as initially requested, so I am satisfied with the resolution. Sorry for spamming the site.

LG LED Solutions = Mars

lok777 said:

so I am satisfied with the resolution

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So...
Are you gonna run that light as is?
Or replace the Wago connectors?

I mean at this point, what's your confidence level 0-10?

lok777 said:

After I outright refused the initial solution, and several emails about how I feel the situation was handled another manager reached back out to me. They have agreed to send me a replacement lamp as initially requested, so I am satisfied with the resolution. Sorry for spamming the site.

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They always seem to make things right once social media gets involved.

Lots of competition out there to select from.

bk78 said:

They always seem to make things right once social media gets involved.

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Weird how it works like that.

lok777 said:

After I outright refused the initial solution, and several emails about how I feel the situation was handled another manager reached back out to me. They have agreed to send me a replacement lamp as initially requested, so I am satisfied with the resolution. Sorry for spamming the site.

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Im sure they read this thread and every mars post you hit.. lol.. thats cool they are replacing it.. let us know if theyre using the same conectors on the new unit..

I'm replacing connectors with hard wired junction blocks.

The screws still need to be tightened properly on the wires but it eliminates the pin connectors that can arc from loose fitting

Sofa King Smoooth said:

View attachment 5238047View attachment 5238048
I'm replacing connectors with hard wired junction blocks.

The screws still need to be tightened properly on the wires but it eliminates the pin connectors that can arc from loose fitting

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That’s the brand I used and HLG uses.

lok777 said:

After I outright refused the initial solution, and several emails about how I feel the situation was handled another manager reached back out to me. They have agreed to send me a replacement lamp as initially requested, so I am satisfied with the resolution. Sorry for spamming the site.

Click to expand...

Interesting how free stuff can negate safety concerns.

I was ready to buy 2 of these lights or the fce8000. Have some doubts now, whats a comparable light? Size and price etc. $6-800 range, 6-800 watt range

DBdb said:

I was ready to buy 2 of these lights or the fce8000. Have some doubts now, whats a comparable light? Size and price etc. $6-800 range, 6-800 watt range

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Medic fold 8 is 760w runs like 550

I bought a Mars Hydro TS 2000. Light came quick. That shit out of the box, plugged in, within 5 minutes was too hot to touch. Back in box - returned.

Purchased a BESTVA PRO 2000w. Best move I made. Got another one soon after, my shits rockin.

You're only giving me more confidence that sending it back was the right thing to do... fuck MH

I'd probably go with a refurbished HLG over a new something else.

I have 5 Single Board lights from 3 companies, HLG still exists.

most homeowners insurance doesn't cover weed accidents. so, what happens if your house burns down? Just lawyer up on MarsHydro?