Great Lakes Genetics ?

smokin away said:

Got some Chem D x Apollo 13 in my last order. Got any idea what A13 could be? Sounds neat. Kind of like what AMS was a few years ago I'm guessing. Neat service as I only ordered a pack of 10 photos and got 10 freebies.

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BDGrows said:

Well, this sucks... Basically I was told that it was checked and they should be in there. Unfortionetly, they weren't so it looks like I'm out of some tacked on freebies... Granted, they were additional freebies, but still; if it was said they would be in there, they should have been. I think this is going to be the last time I order from GLG... I've never had a seed bank sit on my payment (confirmed they did), then not send everything that was on the order list. JBC & DCSE have always done me right and both also have faster shipping as well as quick turn around times to emails; not including they send me what they say they will and usually some additional unmentioned goodies. Shame, GLG has a decent selection, but I'm not going to risk a large order to have paid seeds not show up only to have Dragboat email me saying to double-check my box after I literally turned that thing inside out... I understand that a paid seed =/= a freebie, but if this is the mentality that the bank has when it comes to misplaced or unshipped seeds; then I dont want to risk another mistake that could've been a lot worse. YMMV, but take it with a grain of salt.

- BD

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dankbydrew said:

Dang, someone getting in your mail and sneaking the freebies? Hope they turn up, really can't imagine they would get overlooked on either end, but everyone makes mistakes.

I can attest that GLG is top tier all around, even if it takes a few more days sometimes. Couple banks come close, but the love, care, and selection aren't quite the same.

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Bad Dawg said:

Well this is a case of no good deed goes un punished.
First off you sent me a email Saturday night Questioning that you did not receive your BD freebies . You also made the first post above before you gave me a chance to reply to your email.

I made the mistake of returning your message on Sunday morning and here is my conversation with you.
It is a very polite message. No where does it say you are not going to get your freebies? It ask you if you can double CK.
And I did this on my day off. That is not a sign of Bad service.

Here is my reply
On Sun, Sep 29, 2019 at 5:57 AM Sales GLG <[email protected]> wrote:
Hello
This is Dragboat
Please double CK your package.
My invoice shows you receive 3 Bad Dawg freebies.
Star J x Apollo
Atonic x Apollo
Motor breath x Long Bottom Fighter.

I hand write them on the invoice as they go in to the package and are
then cked off of a list.
Thanks DBJ

------ Original Message ------
From: "Sales GLG" <[email protected]>
To: "Sales GLG" <[email protected]>
Sent: 9/28/2019 7:50:51 PM
Subject: Contact Form

>Name: Your Question
>Email:
>
>Comment: Hey, I received my package and noticed that it was missing a couple of items on the order sheet. My order number is 000007653, and I was missing both of the "GLG Promo 5 Pack's" that were listed to be included?

I asked you to double CK your order because I have had a few emails where the peeps did not see the freebies tucked into the Koozie.

I did see your 2 reply's later on Sunday and I actually packaged 3 more freebies and sent them out Monday. I did this with out making a invoice because it was for freebies. And i did it Sunday because I knew I was going to be out all day Monday. I did this even though I really feel the freebies were in there because I hand write them on the invoice and cross them out when they go into the package. But I have lots of Bad Dawg freebies and give them out like candy. So I was just making sure you were handled.

This is where I made a mistake. See Invoices below. BY MISTAKE I sent the replacement seeds to the wrong person.
This is your invoice and it shows the freebies I feel I sent. I sent 3 ,not 2 like was on the invoice. And I often send extra Bad Dawg freebies.

View attachment 4402182
Here is where I sent the replacement freebies to the wrong order.

View attachment 4402183
Circled in green are the freebies I sent for a replacement. And I sent that customer a message that I was sending out the missing freebie.
So at this point I thought I had you handled.


So If I did make a mistake on your original order I am sorry. But I did try to make it right ASAP.
I will send 3 more freebies today.

But I do not feel what you have said above is right. I treat every customer the way I would like to be treated. And I feel I was doing my best to make things right.

And when you say my email answer was slow. You sent a email Saturday night at 8 pm and I replied Sunday Morning at 6 am?

Before you make a post like this in the GLG forum,I feel I should be given a chance to handle it threw GLG. Not Here.
Thanks Bad Dawg.

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BDGrows said:

I assumed the worse, my apologies.

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Bad Dawg said:

Thanks for your support. And your kind words.

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