I got the report its dated from 10 years ago i dont think the water company will be much help with accurate numbers. Everytime i spoke with them they have given me old reports and try to convince water is fine and wont damage appliances. Everyone i spoke with in the town has a RO filter and softener because of damage to appliances from hard water. Im leaning towards getting a filter, since water is more then likely harder then what's reported do i need a water softener? Ive read read hard water wreaks havoc on RO units.