yea, i actually live right near them. not in the same state but close, i used it for about 6 monthes and as it didnt totlaly kill the smell, it wasnt bad enough to make it something to take care of, after it had started to stink pretty bad i emailed them and they wanted my receipt info and stuff and i had already tossed it being safe and what not, so there was nothing they could do, which is no problem to me i totally understand but at the same time i had a filter last 2 yrs one time no smell issues this one maybe lasted a year at the most and there never was really 100% removal ya know...like i said, i just wast impressed, im not bad mouthing or anything,ive actually spent over 4k or more there and i probably...would buy again, however they arent my first choice as they are sorta cheap and cut corners (youd know if youve done alot of biz w them) one time my buddy went a bought a ph ppm meter combo, 150 bucks and it was used...like wtf who would sell someone a used meter, thats just cutting corners imho and its bad biz.i dont know again im not bad mouthing them, but when it comes to carbon filters, the one i had didnt work, like i said, coulda and probably was i just got unlucky and got a bad one, but i cant afford/will not make the same bad decision twice.