Seedsman

Hotrod2 said:

Please tell me a better place!

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Herbies is a better choice.

I've ordered and successfully grown harvests from Seedsman probably 4 or 5 grows with no issues. The seeds are reasonably priced and you often get very solid freebie seeds. However, shipping to US takes FOREVER (like a month). Also maybe it's just me but it looks like they revamped their website and the new layout is awful. It's less intuitive and almost feels like a lot of the sorting and filtering options have been done away with or buried somewhere on the site. Also a lot of strains from their seedsman collection I used to get as freebies aren't even available for purchase now which is odd.

They seem to be out of stock and all the good stuff. On the plus side they do have hubs around the world and one of them is in the United States so shipping time is not as long

i have used seedsman many times. they have a pretty decent selection, some top breeders, decent prices.

some of their own seed lines are legit. good germination, easy to grow and finish out nice. smell, taste and high are all there. off the top of my head, i would say their peyote gorilla, gelat.og, green crack auto, northern lights auto and zkittles auto are all legit. i will certainly grow peyote gorilla and gelat.og again (i kept a PG clone going over the winter to put outside this spring).

any issues i have had, their support staff has handled in short time. always pleasant and helpful.
they have MULTIPLE forms of payment that work great and always throw in a ton of good quality freebies.

my ONLY complaint(s) about them:
- they picked a SH*TTY web company to re-do their site this spring. many users lost all their data... order history, wishlists, rewards points (myself among them... it was a major turn off for this to occur right before the spring grow season. poor timing, and amateurish handling of the entire rollout.)
- their warehouse staff is either overworked or overstoned. it takes them FOREVER to "process" your order. shipping is quick, but them putting the beans in an envelope and sending them to you is the problem area. pretty f*cking annoying in the day and age of amazon prime.

but when it finally does arrive, you're happy. i think they soften the annoyance with excellent freebies.

Till Valhalla said:

- they picked a SH*TTY web company to re-do their site this spring. many users lost all their data... order history, wishlists, rewards points (myself among them...

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Yep, all my info was wiped out, too. My very first seed order was from Growerschoice.com, but every one since then for the last 4-5 years has been through Seedsman. Every new iteration of their website has been considerably more fucked up than the last. That irritates the shit out of me, but their selection has become kinda laughable as well. The small handful of breeders they sell typically only have a few selections that aren't sold out. Between the chronically useless website and dwindling selection, I've been wondering just how seriously they take their business. Even their freebies deals are pretty weak these days. They used to have enough specials running that I could get as many freebies as paid-for seeds, but those days seem pretty well long gone. Kinda digging the "reverse auction" gimmick Greenpoint Seeds has going, so I have a feeling I'll be giving them a try before long and Seedsman won't be seeing another dime from me any time soon.

Fangthane said:

Yep, all my info was wiped out, too. My very first seed order was from Growerschoice.com, but every one since then for the last 4-5 years has been through Seedsman. Every new iteration of their website has been considerably more fucked up than the last. That irritates the shit out of me, but their selection has become kinda laughable as well. The small handful of breeders they sell typically only have a few selections that aren't sold out. Between the chronically useless website and dwindling selection, I've been wondering just how seriously they take their business. Even their freebies deals are pretty weak these days. They used to have enough specials running that I could get as many freebies as paid-for seeds, but those days seem pretty well long gone. Kinda digging the "reverse auction" gimmick Greenpoint Seeds has going, so I have a feeling I'll be giving them a try before long and Seedsman won't be seeing another dime from me any time soon.

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i have to agree. they picked the WORST time each year to re-do their webiste, and yes, it gets worse each new iteration. glad to know i wasn't the only one thinking this. this newest company they hired is absolutely HORRID. i can't believe they put an untested and critically flawed website into a production environment during the hottest sales time of the year. the logic escapes me. and the length of time it is STILL taking them to fix everything is frankly quite embarrassing.

i also echo your thoughts on how seriously they take their business with the timing of this latest website reboot. i was wondering how much business they lost and how many people walked away from them this year. i ended up going to NASC (north atlantic seed company) for my springtime orders, and i am glad i did. go check out NASC if you haven't already.

were seedsman my business, i would have fired the new company and groveled back on bended knee to last company to put everything back in place. i can not imagine/calculate how much they lost in revenue since january, and how many loyal customers are jumping ship despite the sales pitches and freebies and bogo deals they are literally throwing away to keep people around.

yeah... i was seriously disappointed with their selection as well. i have been looking for reg seeds this season (wanna try some pollen chuckin') and seedsman has been picked clean of regs for months. things are SLOWLY starting to trickle back in. dunno if it is a stock issue or a retard web company slowly populating the database with stuff they have had on shelves all along just waiting for those chumps to post it.

despite all the complaints, i checked their site this morning after they sent me an email. they had EXACTLY the seeds i have been looking for months today. Gandaddy Purple Regs. had to buy them on sight as i can't find them in my usual haunts and grandaddy genetics website was down/moved/something weird

bittersweet victory. to seedsman's credit, the girls that work customer service are top notch. Wioleta gave me a $30 store credit for my missing rewards points back in january as well as a lifetime veterans discount. i just put both to good use and got the $130 premier reg seeds i have been looking for for several aggravating months for only $90... with 3 packs of 3 seed freebies thrown in. (ltd edition og kush, northern lights auto, critical+ 2.0 auto - i have grown out the crit+ 2.0 auto... it's pretty damn good for a freebie. ridiculously sticky. quite frosty. tastes nice. smooth smoke. high is clear, relaxing and lasts a while. like a squat sticky/oily little hash plant without the hash plant flavors. more of a sweet/cirtus flavor profile. quite pleasant.)

i'll take that win. spring season and beyond are complete.
thanks wioleta/seedsman.

Thanks for the comments. We are listening and taking in all feedback.

We are more than aware of the site issues but are improving. There are many things behind the scenes that no everyone sees also.

We are confident in our site and set up now and so can assure constant improvements from here.

SeedsmanUSA said:

Thanks for the comments. We are listening and taking in all feedback.

We are more than aware of the site issues but are improving. There are many things behind the scenes that no everyone sees also.

We are confident in our site and set up now and so can assure constant improvements from here.

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you owe Wioleta and the rest of those customer service girls a fat raise for cleaning up all y'alls messes for the last few months.
only reason i decided to check your site again this morning was her efforts on our last support ticket.
only reason i went ahead and completed an order this morning was because she set up that store credit and veterans discounts for me.

i'm here advocating for her. you would have lost this customer otherwise. she saved your ass.

SeedsmanUSA said:

There are many things behind the scenes that no everyone sees also.

We are confident in our site and set up now and so can assure constant improvements from here.

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Not sure what exactly is confidence inspiring about constant web errors, but whatever you need to tell yourselves to get by, I guess. When this screen is the most likely to be displayed while trying to use your site:

I suspect there's a whole lot that NO ONE can see since you consistently fail at providing a reliable venue.

also not sure why customers would be interested in the company's aired dirty laundry. what goes on behind scenes is probably not something to share with customers. even alluding to it seems a bit unprofessional at worst or lame excuse at best.

having a working storefront and items on the shelves is much more important... especially when the entire northern hemisphere of the planet is getting ready for grow season.

bottom line? this conversation would NOT have taken place last year... (despite the initial problems with that website rollout.)
you had stock on the shelves and the storefront was functional.

something changed... eh?
own it. don't make excuses. put foot to ass to those deserving. praise and raise your customer service girls. get your storefront and stock sorted out. come back better and determined not to repeat as a lesson learned.

or don't. *shrugs*
for what it's worth.

i still like seedsman, and still purchased from you this morning through stroke of luck in stock and wioleta's efforts on my behalf. i'm not just bashing for the sake of bashing. i wouldn't waste my time like that. i bought my first seeds from seedsman. consider it "constructive criticism" i guess. these problems forced a lot of us to go elsewhere this season.

Till Valhalla said:

i'm not just bashing for the sake of bashing. i wouldn't waste my time like that. i bought my first seeds from seedsman. consider it "constructive criticism" i guess. these problems forced a lot of us to go elsewhere this season.

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Same here. I LOVED Seedsman for the first few years I was a shopper there. I would love for their site and business to still hold the same appeal to me that it used to. But with each 'new and improved' site they roll out, my doubts keep multiplying.

Fangthane said:

Same here. I LOVED Seedsman for the first few years I was a shopper there. I would love for their site and business to still hold the same appeal to me that it used to. But with each 'new and improved' site they roll out, my doubts keep multiplying.

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yeah. i'm really NOT trying to be hyper negative about it... but you're right. the website keeps getting worse each time it is "improved". despite the problems with the last one, i would give anything to have it back in january... it was functional... item sorting, wishlist.... all my points from previous orders... i had everything planned out for this season in the wishlist. i only needed to go elsewhere for two specific breeders seedsman doesn't carry (twenty20 mendocino and authentic genetics). had the money save/set aside. go to order - new website... again. worse one to date.

disappointing to say the least. not to flog a dead horse, but the length of time to fix it and it's STILL f*cked up?

*queue maverick and goose*

Till Valhalla said:

disappointing to say the least. not to flog a dead horse, but the length of time to fix it and it's STILL f*cked up?

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I'm no web designer, so for all I know it might be a huge hassle getting an online storefront fully stable - but I kinda doubt it. It's the fact that they so consistently seem content to leave it effectively broken that makes me question whether or not their hearts are even in it at this point. Do they not care enough to even have competent IT people working on it? The drastic reduction in available strains is definitely disheartening, but a broken website to boot is just the last straw. Which sucks, because as a broke-ass bargain hunter, when it came time to re-up on seeds I was like a fat kid in a candy store while seed hunting.

100% our customer service team are the backbone of our business, and something we pride ourselves on. We are giving them an increasing amount of support to help them do their work.

The IT issues have damaged us badly and we did not learn from previous lessons as you have acknowledged. We are working on this continuously, and improvements are being made.

We are also focussing back on extending the range of seeds we offer. We will not go back to 150 brands that we once had as it was cumbersome to manage, and many did not sell, but we do plan to have a more curated, diverse range of genetics than we have had previously - exploring all the key characteristics that our clients are looking for.

We completely understand the frustration with our company and are here to be transparent and communicative. If you have any questions...

Fordprefect42 said:

Herbies is a better choice.

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never purchased from seedsman cause so many bad reviews out there. but i agree with u about herbies, the best place and seeds

RuggedWombat said:

I've ordered and successfully grown harvests from Seedsman probably 4 or 5 grows with no issues. The seeds are reasonably priced and you often get very solid freebie seeds. However, shipping to US takes FOREVER (like a month). Also maybe it's just me but it looks like they revamped their website and the new layout is awful. It's less intuitive and almost feels like a lot of the sorting and filtering options have been done away with or buried somewhere on the site. Also a lot of strains from their seedsman collection I used to get as freebies aren't even available for purchase now which is odd.

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Everytime I ordered from Seedsman they came from their Cali spot which was 3 or 4 days to mid-west.

SeedsmanUSA said:

100% our customer service team are the backbone of our business, and something we pride ourselves on. We are giving them an increasing amount of support to help them do their work.

The IT issues have damaged us badly and we did not learn from previous lessons as you have acknowledged. We are working on this continuously, and improvements are being made.

We are also focussing back on extending the range of seeds we offer. We will not go back to 150 brands that we once had as it was cumbersome to manage, and many did not sell, but we do plan to have a more curated, diverse range of genetics than we have had previously - exploring all the key characteristics that our clients are looking for.

We completely understand the frustration with our company and are here to be transparent and communicative. If you have any questions...

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I've never ordered from you guys because I heard you guys remove seeds from breeder packs and repackage them in little zip lock bags is this true?

No all seeds go in original packaging. And you can check with any breeder we are genuine. You are thinking of another site.

SeedsmanUSA said:

No all seeds go in original packaging. And you can check with any breeder we are genuine. You are thinking of another site.

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Do you have Dr krippling seeds?

big bud man 413 said:

I've never ordered from you guys because I heard you guys remove seeds from breeder packs and repackage them in little zip lock bags is this true?

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Every seed I bought from them that wasn't from their own stock came in the original breeder's packaging.