from my perspective, illumitex gave me the refund and made good. the company could have been more straightforward though, and they dragged out the process way longer than necessary. lack of communication and technical support was a problem. this left me with no usable grow equipment and with my investment tied up in the illumitex arrays, it created a financial situation where I couldn't get my grow started with other equipment. I really think that this company is set up to fulfill large scale contracts. I'm just interested in making sure that the information is available to other small scale growers so they can make an informed decision about whether or not to enter a business relationship with this company.
And based on purpbuz's input on the NS, it seems like the design of their lowest end model may have some serious shortcomings in comparison to their higher end arrays. this also makes me think that this company isn't ideal to supply small scale consumers and medical growers, although definitely a worthwhile option to consider for people with larger personal grows interested in their newer high end fixtures, or commercial operations.
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