Just wanted to follow up as I did get an e-mail back from CLW stating that the balance of warranty is transferable to me. Not going this route at this point, but wanted to pass along the customer friendly policy for others in case this comes up again.
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Hello Mako,
My name is Eleanor and I handle customer service/support issues. You are absolutely correct. The balance of the warranty does carry over to the new owner. I hope I have answered all of your questions. Please let me know if you need anything else.
Thank you,
Eleanor Murillo
Customer Service
[email protected]
1-800-575-3475 ext.300
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Subject: Re: Contact Us reply
Date: July 16, 2014 1:03:07 PM MST
To: Brandon Parham <
[email protected]>
Brandon,
Apologies as I didn't make myself very clear. This is a resale unit from a previous customer of yours. Unit is only 4 months old from what I'm told and just trying to confirm if warranty transfers to me for the balance of time applicable.
Thanks, Mako
On Jul 16, 2014, at 12:53 PM, Brandon Parham <
[email protected]> wrote:
Thanks for the interest in California LightWorks product line.
Yes, there are several online vendors carrying our NEW SolarFlare and SolarStorm LED systems. I can easily extend a Price Match on any valid sales that vendors have, just email a link to the sale and I will reply with an invoice for payment.
Many times customers prefer going through the manufacturer/source when making significant investments rather than relying on a third party vendor. We can certainly accommodate a direct sale if you are interested in purchasing any of our LED lighting system(s).
Factory Special Discounts for additional savings (up to 30% off) on bulk purchases available!! I can guarantee the lowest pricing available with direct sales from our Canoga Park warehouse.
Feel free to drop me a line or give me a call if you have any other questions.
Thanks,
Brandon D. Parham
California LightWorks
7945 Deering Ave.
Canoga Park, CA 91304
T.
800.575.3475 X 595
F.
818.592.6078
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[email protected]
[email protected]
www.californialightworks.com