Growers House . com SUCKS dont use!!!

Oliver_Wendell_Douglas

Oliver_Wendell_Douglas

Active Member
Hmmm why is he even mad at them he should be mad at himself or am I missing some thing
I mean I never use a debit card so sorry if I'm judging but if I did I'd have my back B4 some bank / company could mess up
got to command your own excellence Bro some times you have to baby sit yourself or pay some one else too Sorry
BTW my beef was basically over $62.63 and Visa took care of that :)
 
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Bigdaddy212

Bigdaddy212

Well-Known Member
this guy is catching alot of flack for a company charging his card twice how is that fair? I only use prepaid cards to order shit but still wow this thread is going south for sure
 
SimonBarSinister

SimonBarSinister

Well-Known Member
MichiganMedGrower said:
I always use plantlightinghydroponics because they carry sunlight supply and regular shipping is always 2 days to me at competitive prices.

But I ordered a new LEC 315 remote system from Growers House (they carry a galaxy 120v ballast I did not know existed and a remote reflector for it) 2 days before Black Friday. I got 15% extra off and it came in exactly 1 week to Michigan.

It was packed extremely well and has given me no problems so far.

It was actually packed much better than my usual online retailer and I would definitely order from them again.

Bonus they even chimed in on this thread
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I too have ordered several things from Growers house and it's made it to Michigan in 5 days or less always well packed. I for one have always had good luck with them ! just got my order in from them yesterday, best price on veganic special sauce and my can filter I needed
 
D

DanielShu

New Member
I was looking for information on buying on line from reputable hydroponic suppliers and I found this thread. Having read everyone comments. Is this a lot of posts of complaining and arguing or is there a reason to not buy hydro-gear on line? This seems like a lot of anger and trouble to buy on line.

It seems like the first person was mad they may or may not have been charged twice for $70-$80 (I became lost of that part). And then later they were content because the company resolved the complaint.

Then it looks like a very angry person was who could not handle a circumstance over maybe thousands? I do not know how much 20 lights cost I know it is more than I have. And this person seems to be proud to have used the credit card company to steal $60-$70 back from the seller?

If it is ok to buy hydroponic equipment on line I would hope I will not loose $60-$80, I am looking for about $2,500 for my first light and tent grow. Like the other two complain, I have not enough money to loose $80 or $90.

This is an old post, so no reply or help is ok! This internet and complain and argue make me cautious to have so many complain because of this money loss.

Hope much peace and advice if it is safe to buy on line this equipment.


When my first grow is good I will pay the two angry ones the money they lost!!

[edit, one who lost the money, yes. the other angry one used his credit card company, no. i will find that company and give them the money back]
 
ChronBonz

ChronBonz

Active Member
Sad what these threads turn into...
A member posts something trying to warn his fellow gardeners of a possible negative situation surrounding a certain company.
He ends up getting his financial situation dissected and judged.

BRUTAL

Show some love folks. We are on the same team.
 
Dmannn

Dmannn

Well-Known Member
Even amazon is bullshit these days. All I wanted was some calcium pills. I received an empty blister bag. Made refund request.. nothing.
 
Cats_in_superposition

Cats_in_superposition

Member
growershouse said:
We want to preface this by saying that we understand the customer's feelings and emotions in regard to this transaction. We'd like to respond to this thread as it represents information that we think needs clarification in regard to our efforts to resolve issues and live up to standards we present to our customers:

We state that we ship most orders in 2 to 3 business days, although it's usually quicker. In this case the customer ordered on the 11th (Saturday) and we shipped out their entire order less one item on the 14th (Tuesday--2 business days). The last item arrived a day late at our warehouse due to shipping delays and we shipped it out on the 15th (Wednesday--3 business days). Customer lives on the east coast, and selected Ground Shipping, while we're in Arizona, which is 5 business days from their location.


Secondly, we spoke with the customer about the duplicate transaction they saw on their account. We checked our system, but even after talking to our gateway merchant professional, they stated that there was no duplicate transaction and that it must be a problem with the card issuers bank (email message below in quotes, which was forwarded to said customer). Our guess was that the customer's bank registered a credit card authorization and the credit card sale as different transactions. I told the customer we'd be happy to speak with their bank to clear up any issues if that in fact was the problem, but they declined.


Had it been our fault, we would have accepted full responsibility for any charges the customer would have incurred due to our failure. We encourage the customer to allow us to contact their bank to assure that the overdraft fee is reversed due to the bank's error.


"XXXX,


Per our conversation, the transaction for XXXXXXXX was only processed once. I am not able to locate two transactions for this customer. There is a discrepancy with her bank and amount of authorizations that were released but that does not mean we charged her twice. There was only one transaction that was authorized and released to Authorize.net for funding. Your customer will need to call the card issuing bank and have those funds released that are still in a pending state.




Please let me know if this helps.


Thanks,


Thank you for contacting Customer Support.


Regards,


XXXXXXXXX
Authorize.Net Customer Support"
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7 year old thread which would make OP about 18 now lol....I was Googling Grower's House legitimacy as a vendor because their pricing seemed WAY too good and this post came up..it got me, i'm a sucker for good/proactive customer service... Looking forward to doing business with you Grower's House, good stuff..
 
J

JMcG

Well-Known Member
I’ve had nothing but good experiences with them. Ok, they did screw up a recent order, but made good on it in the end. I know they have been having staffing issues due to Covid.
 
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