How to fill out a Support thread

sunni

Administrator
Staff member
Hi!

to better help me serve you please read this :
https://www.rollitup.org/support/650493-faq-check-here-first-updated.html
and read this one : https://www.rollitup.org/support/692178-known-issues-bugs-september-29th.html
If your question is unanswered please make a thread.

please fill our your support forum like this:


Browser (what current browser are you using, and or alternative ones that are not working ) example : IE 10, Firefox , Google Chrome
this better helps me serve you to help understand where the issue is located I currently have every browser installed and can work with your issue

Problem : Explain your problem in detail pictures, or any detailed information I need to help your issue. Please explain the issue thoroughly.

Phone : if the problem is happening on your phone please let me know what TYPE of phone you have, and if you're an android user let me know if youre using our android app or full website

When : and lastly when did the issue start happening? did it happen at night time, or after your did something on your computer

Additional information : such as what anti virus program you have, if your computer is older or newer, ect.
 

THCBrain

Well-Known Member
I have a problem, I'm using my Samsung Galaxy S5 on the browser built into phone when it comes to copy and pasting links it only copies the http:/... but there isn't a link there.. It happens all the time.. I have tried do the same action on other sites and it works fine. Thanks for any help in advance!!
 

sunni

Administrator
Staff member
I have a problem, I'm using my Samsung Galaxy S5 on the browser built into phone when it comes to copy and pasting links it only copies the http:/... but there isn't a link there.. It happens all the time.. I have tried do the same action on other sites and it works fine. Thanks for any help in advance!!
what are you trying to copy/paste links off our website onto another ? or links from another website pasted onto ours?
 

THCBrain

Well-Known Member
Well when someone has asked for a link to a thread of mine it comes up saying http/ Value.
 

sunni

Administrator
Staff member
interesting,and this has been going on since the start of your account here? have you tried a different browser? and you tried clearing cache and rebooting phone?
 

THCBrain

Well-Known Member
Rebooted the phone downloaded a couple of different browsers same thing. It's not a major problem it doesn't stop me using this site
 
hi, I'm using firefox 43.0.3, my problem started with the "alerts" in my menu keeps showing the same alert even though I've clicked on it several times.

since that issue started, I tried to ignore it and move on...but when I made a post, it didnt appear,
so I tried making the post again, than there was my post in triplicate.
I refresh the page and they are all gone.
at this point I gave up and came here to report it.
thanks in advance
 

sunni

Administrator
Staff member
hi, I'm using firefox 43.0.3, my problem started with the "alerts" in my menu keeps showing the same alert even though I've clicked on it several times.

since that issue started, I tried to ignore it and move on...but when I made a post, it didnt appear,
so I tried making the post again, than there was my post in triplicate.
I refresh the page and they are all gone.
at this point I gave up and came here to report it.
thanks in advance
please read here https://www.rollitup.org/t/website-issues-please-read.894299/
 

redi jedi

Well-Known Member
ive decided to open this thread so people can just use the reply box to copy and paste and fill out their issues
I cant login from my phone samsung s7. I keep getting incorrect password. No problems using same password from my PC?
 

rollitup

Forum Admin
Staff member
I got an email that someone replied to my post but when I followed the link it said the post no longer exists. Did I do something wrong? This was my first post, so apologies if this question is answered elsewhere. Appreciate your help!

Thread:
https://www.rollitup.org/p/15864810/

Since you just joined our forum today, the email that you received was for the 3 posts in your thread that you already replied to. Things will improve for you when you participate some more, and then all of the forum privileges will become available.

Welcome to Rollitup! :bigjoint:


:mrgreen:
 
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