QB96 Elite V2 w/ SSTX heatsink question

robincnn

robincnn

Well-Known Member
@Or_Gro

Original plan was to use only permanent adhesive pads. However we decided to go with reusable pad for Elite Engines to allow rework. Liner on both sides of thermal pads must be removed during installation.
Thermal paste works fine to but it is not as easy to apply as QB 96 Elite board is much bigger than COB

Some orders were shipped with White Pads and others with Grey Pad.

Grey Pad is 3M and is working fine.
White Pads Datasheet . We contacted the manufacturer and these are leaking silicone oil due to compression from screws.

All orders are currently shipped with Grey Pads only that hare hand cut to size
In Jan we are switching to Die Cut 3M (Acrylic based) and Bergquist . Both have higher quality and slightly better Thermal conductivity

I apologize to inconvenience with the White Pads with QB 96 Elite Engines.
If you received White pads with QB 96 Elite Engines and are facing issues,
Please email [email protected] with order number and we will mail you new Pads right away.
 
Phadubious

Phadubious

Active Member
robincnn said:
@Or_Gro

Original plan was to use only permanent adhesive pads. However we decided to go with reusable pad for Elite Engines to allow rework. Liner on both sides of thermal pads must be removed during installation.
Thermal paste works fine to but it is not as easy to apply as QB 96 Elite board is much bigger than COB

Some orders were shipped with White Pads and others with Grey Pad.

Grey Pad is 3M and is working fine.
White Pads Datasheet . We contacted the manufacturer and these are leaking silicone oil due to compression from screws.

All orders are currently shipped with Grey Pads only that hare hand cut to size
In Jan we are switching to Die Cut 3M (Acrylic based) and Bergquist . Both have higher quality and slightly better Thermal conductivity

I apologize to inconvenience with the White Pads with QB 96 Elite Engines.
If you received White pads with QB 96 Elite Engines and are facing issues,
Please email [email protected] with order number and we will mail you new Pads right away.
Click to expand...
You say compression from screws? I never tightened screws beyond snug. I removed liner on both sides. And now knowing what leaked on plants i will be throwing away more than 4 times what the 96's had cost me and i bought 6 of them. As far as the product goes , frickin awesome, as far as the way it went to market with that pad, not so happy sitting here in my chair. I guess getting the right pads for the 96's is a step in the right direction but doesn't do a whole lot for me right now. Will the ones you will be sending out for warranty be Die Cut 3M (Acrylic based) and Bergquist ?
 
GreeneryBob

GreeneryBob

Well-Known Member
Yes they are in a tent. The two luminaires are 18" by 46" and reside in a 5' by 5' gorilla tent.
Or_Gro said:
Nice work, good move on getting drivers out of there.

Are they going in a tent? If so, how nuch air gap will you have for circulation?

They sure are pretty.
Click to expand...
 
Or_Gro

Or_Gro

Well-Known Member
robincnn said:
@Or_Gro

Original plan was to use only permanent adhesive pads. However we decided to go with reusable pad for Elite Engines to allow rework. Liner on both sides of thermal pads must be removed during installation.
Thermal paste works fine to but it is not as easy to apply as QB 96 Elite board is much bigger than COB

Some orders were shipped with White Pads and others with Grey Pad.

Grey Pad is 3M and is working fine.
White Pads Datasheet . We contacted the manufacturer and these are leaking silicone oil due to compression from screws.

All orders are currently shipped with Grey Pads only that hare hand cut to size
In Jan we are switching to Die Cut 3M (Acrylic based) and Bergquist . Both have higher quality and slightly better Thermal conductivity

I apologize to inconvenience with the White Pads with QB 96 Elite Engines.
If you received White pads with QB 96 Elite Engines and are facing issues,
Please email [email protected] with order number and we will mail you new Pads right away.
Click to expand...
Thanks Robin
 
Or_Gro

Or_Gro

Well-Known Member
GreeneryBob said:
Yes they are in a tent. The two luminaires are 18" by 46" and reside in a 5' by 5' gorilla tent.
Click to expand...
A little less than half obstructed (3x4/5x5), with strong fans you should be able to get some good airflow.

Post pics when you install.
 
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Phadubious

Phadubious

Active Member
Phadubious

Phadubious

Active Member
PSUAGRO. said:
you get what you pay for sometimes ...............great CS
Click to expand...
Actually I am very satisfied with the product HLG sold me, would i buy more - yes . Would I recommend to a friend - most definitely. As far as customer service goes - They have been great and communication has been tops and that's what makes a company. After going back and reading my posts I guess it might come off different, but I assure you that customer service so far has been there to help, which most companies fail on. And I am curious why people just pop in to a thread make a negative comment. Unless I misread what you wrote and you joined the thread curious on product and the CS comment was a question.
 
Or_Gro

Or_Gro

Well-Known Member
robincnn said:
@Or_Gro

Original plan was to use only permanent adhesive pads. However we decided to go with reusable pad for Elite Engines to allow rework. Liner on both sides of thermal pads must be removed during installation.
Thermal paste works fine to but it is not as easy to apply as QB 96 Elite board is much bigger than COB

Some orders were shipped with White Pads and others with Grey Pad.

Grey Pad is 3M and is working fine.
White Pads Datasheet . We contacted the manufacturer and these are leaking silicone oil due to compression from screws.

All orders are currently shipped with Grey Pads only that hare hand cut to size
In Jan we are switching to Die Cut 3M (Acrylic based) and Bergquist . Both have higher quality and slightly better Thermal conductivity

I apologize to inconvenience with the White Pads with QB 96 Elite Engines.
If you received White pads with QB 96 Elite Engines and are facing issues,
Please email [email protected] with order number and we will mail you new Pads right away.
Click to expand...
So @robincnn , if i understand you correctly, your message is kinda like a guerrilla recall, correct?

By this i mean, everyone who has purchased a 96(s), can receive free replacement pads, but they would only know it by reading this post, correct? How about contacting all who were shipped 96s before the date you stopped shipping bad pads?

I’ll ask for the ones you guys are making in-house starting in January. What is the difference in usage/performance between the two versions: 3M and Bergquist?
 
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PSUAGRO.

PSUAGRO.

Well-Known Member
Phadubious said:
Actually I am very satisfied with the product HLG sold me, would i buy more - yes . Would I recommend to a friend - most definitely. As far as customer service goes - They have been great and communication has been tops and that's what makes a company. After going back and reading my posts I guess it might come off different, but I assure you that customer service so far has been there to help, which most companies fail on. And I am curious why people just pop in to a thread make a negative comment. Unless I misread what you wrote and you joined the thread curious on product and the CS comment was a question.
Click to expand...
What? Great customer service is literally in my post.......christ, this forum sometimes
 
Or_Gro

Or_Gro

Well-Known Member
GreeneryBob said:
@Or_Gro do you recall how hot your 96s got at 160 watts?
Click to expand...
Sorry, i don’t.

my ir gun and most of my gear is in storage at the moment, as my grow room gets rewired tomorrow.

I threw a small thermometer on the sink of a single runnin 150w, i’ll post that temp in a few...
 
Or_Gro

Or_Gro

Well-Known Member
Phadubious said:
Actually I am very satisfied with the product HLG sold me, would i buy more - yes . Would I recommend to a friend - most definitely. As far as customer service goes - They have been great and communication has been tops and that's what makes a company. After going back and reading my posts I guess it might come off different, but I assure you that customer service so far has been there to help, which most companies fail on. And I am curious why people just pop in to a thread make a negative comment. Unless I misread what you wrote and you joined the thread curious on product and the CS comment was a question.
Click to expand...
You misread, he was saying they have great cs.
 
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