anyone else ever wait this long? placed my order during april special and am still waiting . been patent and was told heatsinks delay at first then cobs delay next time. then added an item so another month added to all items after that im guessing?.... still have to pick everything up if im not mistaken meanwhile my family is pissed at me thinking i got ripped off meanwhile im trying to stay calm. it threw off my growing to be honest and im just frustrated with myself.
Hello
@rawnature
I saw your post and wanted to assure you that everything in our power is being done to complete and ship your order.
As others in this thread mentioned, supply chains are still greatly impacted due to COVID. On top of raw material shortages, there have been price increases too. Worst however are the impacts on shipping - there are daily weight limits on the amount of goods that can be shipped, international air pallet shipments are all but inaccessible and there are much longer lead times for both air and ocean freight. Customs, as you can imagine, are also greatly impacted and there have been numerous delays as a result. We are *just* beginning to see some alleviation on raw material shortages, and have been bringing all components that are not available domestically in by air freight which is very costly and not as fast as normal.
On a personal note, my family and I have also encountered abnormally long lead times on almost all our consumer goods orders.
I understand your frustration, as well as others, and please know that we are in daily contact with all of our vendors to ensure that we receive the parts necessary to complete our orders. We want nothing more than to have your lights to you so that you can put them into use.
A special thank you to my co-workers who have been working overtime in order to make sure that we can ship as much product as possible as quickly as possible. They are the true heroes in this story.
My goal, albeit a lofty goal, is to be back to 3-5 day lead times by the end of August. We are doing our best to try and meet this goal. In the meantime, if you email me direct at
[email protected], I'd be happy to give you a status update on your order and any additional information you and your family need to plan accordingly.
Thank you again for all your support - it's been a rough go of things, but we wouldn't be here without you.
Take care,
Dan