STORZ & BICKEL CUSTOMER SERVICE.

Nizza

Well-Known Member
ordered 6/28/2020, received it finally 8/21/2020... I started using it 8/22/2020 and it has broken on 8/23/2020. Today is 8/24/2020.

The LED backlight has stopped working, the unit still works fine and I can see the numbers still if i have it in the dark and look at it just right!
We will see how long the RMA takes... or whatever it is... what a pain in the ass. Hopefully their customer service doesn't take forever. I guess others have had issues with the backlight screwing up on them.

Wish me luck fellas, this thing was RIPPIN I was very excited to not be smoking anymore but now I guess I'm back to the old fashioned way..

I wonder if they chose this style of screen for how it uses battery, I know the volcano has clear LED digits... that would have made much more sense.
 

Wattzzup

Well-Known Member
ordered 6/28/2020, received it finally 8/21/2020... I started using it 8/22/2020 and it has broken on 8/23/2020. Today is 8/24/2020.

The LED backlight has stopped working, the unit still works fine and I can see the numbers still if i have it in the dark and look at it just right!
We will see how long the RMA takes... or whatever it is... what a pain in the ass. Hopefully their customer service doesn't take forever. I guess others have had issues with the backlight screwing up on them.

Wish me luck fellas, this thing was RIPPIN I was very excited to not be smoking anymore but now I guess I'm back to the old fashioned way..

I wonder if they chose this style of screen for how it uses battery, I know the volcano has clear LED digits... that would have made much more sense.
Any updates on your mighty?
 

Nizza

Well-Known Member
They sent me an email that they have received it for RMA and cannot fix it so they are sending me a new one. They are waiting on a shipment so who knows when I'll get my new one, but overall it is what it is lol. It will probably be another month or two but hopefully worth it.. when I had it I really liked it, I want to get the bong attachment so bad
Any updates on your mighty?
 

Wattzzup

Well-Known Member
They sent me an email that they have received it for RMA and cannot fix it so they are sending me a new one. They are waiting on a shipment so who knows when I'll get my new one, but overall it is what it is lol. It will probably be another month or two but hopefully worth it.. when I had it I really liked it, I want to get the bong attachment so bad
That sucks but at least they are taking care of it.
 

rijkmus1

Well-Known Member
I emailed them about my crafty I will be dancing if they send me a new one. I was looking and they are 279 now and money is tite. I will follow up when they reply. I am sure it is out of warranty. I just need it fixed.
 

rijkmus1

Well-Known Member
Ok I submitted an RMA and they informed me that it was out of warranty which I was aware of. I purchased it over a year before using it after I retired. I will have to dish out 179.00. I assume they will send me a new model crafty+ I know this one will get more than 60 hours before the warranty runs out.
 

rijkmus1

Well-Known Member
I tried today to log in to ask a question like when do I pay now or after I send it back and I could not log in. Or even reset my password. I can see this may take awhile. I am going to have to get shipping box or something to cover the original package. I don't live in a legal state and do not want the postal employee knowing my business.
 

Nizza

Well-Known Member
I tried today to log in to ask a question like when do I pay now or after I send it back and I could not log in. Or even reset my password. I can see this may take awhile. I am going to have to get shipping box or something to cover the original package. I don't live in a legal state and do not want the postal employee knowing my business.
that doesn't matter don't be paranoid. you could be vaping tobacco as far as anyone is concerned, fuck em ! Aromatherapy lol
 

rijkmus1

Well-Known Member
I never got in to their web page so I e-mailed them and got a reply. I have to get crafty packed up and take it to the post office. When they get it back they will call me or e-mail me. Then I can make payment by phone or pay pal. Only problem is I do not answer my phone if I do not know who is calling. Will let all know what transpires. I have a lot of crafty parts or I would upgrade to mighty, but money is short here.
 

rijkmus1

Well-Known Member
Today I got an e-mail that a package was shipped. If it is a new crafty I will be dancing because they replaced it for free even though it was out of warranty. If so this I will remain faithful to this company.

 
Last edited:

rijkmus1

Well-Known Member
Will do Nizza. Tracking indicates delivery Friday I will summarize my experience with Storz & Bickel then. But everything points in a good direction.
 

rijkmus1

Well-Known Member
Final Summary.
Storz and Bickel replaced my out of warranty crafty. Sent me a new unit I assume a crafty+. Box contains charger plug and cord, brush. extra screens and O rings. Also charging thing and grinder. I had seen somewhere online that the crafty was not being sold with the wall plug and the brush. Mine contained those items. Also A letter attached that says original purchase will trigger the warranty period.
The way I read it is no warranty.
I will have time to test out the new unit and if this one does not break the 100 hour barrier, I will be seeing the mighty in my future. Because they cook.
 

Attachments

rijkmus1

Well-Known Member
The final thought is this. Portable vapes crafty and mighty there are nothing better. The only question is does another portable vape exist for a cheaper price tag almost as good. I see no reason to search for other products or companies. Ease of use cleaning I wish they would make mighty with the app. I am retired and old. Storz & Bickel it shall be for the remainder of my time here.
 

rijkmus1

Well-Known Member
The final thought is this. Portable vapes crafty and mighty there are nothing better. The only question is does another portable vape
 

rijkmus1

Well-Known Member
Upon locking closer My crafty was replaced with another crafty. Not a crafty +. I have to start saving for a mighty. Do they ever go on sale. I will see how many hours this one lasts.
 
>
Top