STORZ & BICKEL CUSTOMER SERVICE.

Wattzzup

Well-Known Member
Upon locking closer My crafty was replaced with another crafty. Not a crafty +. I have to start saving for a mighty. Do they ever go on sale. I will see how many hours this one lasts.
Planet of the Vapes has the best deals IMO.
 

Nizza

Well-Known Member
so I was replaced a mighty finally , they did not extend the warranty with the new unit which I am going to ask them to, because I would be missing on two full months of warranty on something I literally just got. Overall I understand what they are going through right now and they did warranty their product and so far customer service has been satisfactory. I am so glad to finally get my mighty unit back and on the plus side I received a whole new unit so I got a second set of things like the mouthpiece/ cooling unit, charger, parts kit, brush, grinder, and fill chamber.

Hopefully I can talk to them and see if they will extend the warranty two months, but I'm sure even If they don't I won't be disappointed.
 

Wattzzup

Well-Known Member
so I was replaced a mighty finally , they did not extend the warranty with the new unit which I am going to ask them to, because I would be missing on two full months of warranty on something I literally just got. Overall I understand what they are going through right now and they did warranty their product and so far customer service has been satisfactory. I am so glad to finally get my mighty unit back and on the plus side I received a whole new unit so I got a second set of things like the mouthpiece/ cooling unit, charger, parts kit, brush, grinder, and fill chamber.

Hopefully I can talk to them and see if they will extend the warranty two months, but I'm sure even If they don't I won't be disappointed.
I love good customer service. You ordered directly from the manufacturer correct?
 

rijkmus1

Well-Known Member
I guess that seems to be the practice now. I swear I read in the past that you got a new warranty. When replaced as defective.
 

rijkmus1

Well-Known Member
Crafty is getting a workout over 60 minutes. I am running about 4 or 5 sessions a day. I got 3 extra cooling chambers. I change them once a week. I will be getting a mighty probably when this unit get 50 hours. I am not going back to my glass and fire.
 

Nizza

Well-Known Member
Crafty is getting a workout over 60 minutes. I am running about 4 or 5 sessions a day. I got 3 extra cooling chambers. I change them once a week. I will be getting a mighty probably when this unit get 50 hours. I am not going back to my glass and fire.
I got my replacement 3 days ago so far so good. The mighty is delivering great hits and I love the little capsule things, I spread some extract on the oil capsules and it is dank af! I am loving it
 

rijkmus1

Well-Known Member
Nizza I saw those pre load caps I assume they are reusable. I think I will average 3 hours a week on crafty. If crafty dies in 20 weeks or 60 hours like the last one Mighty will be my next buy. It looks to me that if they changed the warranty to the time you purchased your original Crafty. If it was as it used to be and you get a new two year warranty I could just get a new crafty every year for free. I guess storz & bicker new owners put a change to that. One other thing they will not accept my serial number of my replacement crafty to register it on the website. Oh well still I think I paid 239 dollars for crafty if I get 120 hours total between both devices thats only 2 dollars an hour. If you want the best you got to pay.
 

Wattzzup

Well-Known Member
Nizza I saw those pre load caps I assume they are reusable. I think I will average 3 hours a week on crafty. If crafty dies in 20 weeks or 60 hours like the last one Mighty will be my next buy. It looks to me that if they changed the warranty to the time you purchased your original Crafty. If it was as it used to be and you get a new two year warranty I could just get a new crafty every year for free. I guess storz & bicker new owners put a change to that. One other thing they will not accept my serial number of my replacement crafty to register it on the website. Oh well still I think I paid 239 dollars for crafty if I get 120 hours total between both devices thats only 2 dollars an hour. If you want the best you got to pay.
I’m running well over a year with my mighty. I drop it multiple times a day. It’s pretty f’n tough. I would Th ink you would get over a year out of it easy.
 

rijkmus1

Well-Known Member
Maybe it will make it to next harvest. That would be ok. I have to figure and order seeds soon so I will have to deal with that expense next.
 

rijkmus1

Well-Known Member
Crafty at 15 hours I have increased my sessions per day. I am definitely going to get the mighty when this one dies. I hope it lasts over 100 hours that would give me 4 or 5 months to prepare. Does the mighty have a minute or use timer.
 

Wattzzup

Well-Known Member
Crafty at 15 hours I have increased my sessions per day. I am definitely going to get the mighty when this one dies. I hope it lasts over 100 hours that would give me 4 or 5 months to prepare. Does the mighty have a minute or use timer.
Mine does not

100 hours for +$300 it better last me 5 years
 

rijkmus1

Well-Known Member
I hear you wattzzup but it is better than my pipe. I was coughing and wheezing from it. Now that I am retired and a full-time dopehead I will have to dish out the cash. I am set up for a while well past next fall even though I puff like a chimney.
 

Wattzzup

Well-Known Member
I hear you wattzzup but it is better than my pipe. I was coughing and wheezing from it. Now that I am retired and a full-time dopehead I will have to dish out the cash. I am set up for a while well past next fall even though I puff like a chimney.
Yes sir couldn’t agree more. I have had mine for a while now and I smoke multiple times a day. I wish I had an hour counter.
 

rijkmus1

Well-Known Member
Well I am doing a torture test on crafty I am curious on how long this one lives . My last one I would sometimes plug in after using it just once. Probably quite a bit as I was confined to sitting laying recovering from sepsis. And there is a charger on my recliner. I figure you only get so many charges until the battery will no longer charge. We will see and I will give the time of death of crafty number two.
 

rijkmus1

Well-Known Member
30 hours on Crafty. I am averaging 10 hours per month. I clean once a week. I think frequency is determined by variety eg. Stickier strains. Doesn't matter as it is easy to clean. I will be getting a backup soon as I have the financial ability. Last one died at 61 hours will see how long the replacement lasts.
 

rijkmus1

Well-Known Member
38 Hour update. Some o rings are hard to remove and stretch and tear. Little vapor leak on back pressure. Other than that this crafty is blowing clouds. Pic of the middle size ring.
 

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Wattzzup

Well-Known Member
I use a pick. The o rings stretch after multiple cleanings.
I use the same ones over and over. I take them off slowly and soak in alcohol. Then wipe them clean with a paper towel wet with alcohol. Make sure you’re using 90% or 99%. Whatever it is. not the 70/30.

Also I ordered some extra just to be safe. Don’t order from Storz and Bickel they took forever. Planet of the Vapes was much faster.
 
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