STORZ & BICKEL CUSTOMER SERVICE.

rijkmus1

Well-Known Member
I ordered two sets of o rings a while back from Storz and Bickel usa I better check on. When I ordered Planet of the vapes didn't have any. I have a lot of extras except the small ones for the cooling chamber. I was thinking of taking one to the hardware store and see if I can find the same size.
 

Nizza

Well-Known Member
My mighty is awesome. I got the capsule filling tray and it makes the experience so nice. I keep my capsules in a smell proof bag and it takes a half hour or so to empty then fill the 40. Storz and bickel had great customer service despite the delays and even sent me a coupon with my new unit. I only had to send my base of my unit back and they sent me an entire new box including the chargers and everything. I hope everyone else has had a great experience!

The oil pads are hard to use and re use but I'm sure there is an easier way than how I'm doing it
 

rijkmus1

Well-Known Member
70 hours and going strong. I ordered o rings from s b usa took almost two weeks. Planet of the vapes was out. I have extra gaskets except the middle size seal between the two halves of the cooling chamber. I am figuring getting another crafty when this unit fails.
 

budman111

Well-Known Member
IME I had no problem going through the RMA process with them and got a new mighty from them 3 weeks later. (pre-covid)
 

budman111

Well-Known Member
View attachment 4606833
it cracked and separated. I pushed it back together the best I could and kept smoking!! A little super glue and all better bongsmilie

see how dirty it gets around the edge. The ONLY complaint. If it even is one. If I didn’t grow and paid $ for bud I’d be freaking out every time some fell out. But I really don’t care. It’s funny to watch people try and catch it. I’m at the point I’m like f it. :bigjoint:

The battery lasts all day for me and I smoke a lot. Once I week I take it apart and soak it all in alcohol for about 30 mins to an hour
dont you ever use the capsules?
 

rijkmus1

Well-Known Member
I use a powder measure to spoon my ground product into the chamber. If careful only a little spills around the chamber.. Then I use the brush or gust of breath to blow loose stuff from the device. I think the feeder thing is a pain to use.
 

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rijkmus1

Well-Known Member
I do agree that in my case I am satisfied with Storz and Bickel remedy after my first unit died with 61 hours. They replaced it and I have 72 hours on the replacement crafty. I basically have over 130 hours usage for around 220 dollars or so. I also let the unit cool down before charging. If current quality does not fall I will be staying with the crafty . I like its size it fits in my pocket . I read some complaints on the mighty that it falls over. They make a stand for it . I am the only user so I don't need the extra power of the mighty. And I do think repetitive falls is just asking for problems.
 

rijkmus1

Well-Known Member
80 Hours and going well. I have to charge twice a day usually. I get 4 sessions a charge. When battery is low 3lines it takes a bit longer to reach the set temperature. Screenshot_20210611-200108_STORZ & BICKEL.jpg
 

budman111

Well-Known Member
I love my capsules. I use the filling tray and do 40 at a time and then I'm good for a while. The capsules for herb is great but I had a hard time with the oil pads they end up getting the whole setup all oily
Same here, I spend 20 mins a week on a Sunday making up enough to do me all week and you dont need to bother with the gauzes when using capsules
 

Nizza

Well-Known Member
Same here, I spend 20 mins a week on a Sunday making up enough to do me all week and you dont need to bother with the gauzes when using capsules
do you have that plunger tool? I got one of those too i forgot to mention and it really makes it easier to cap them
 

budman111

Well-Known Member
do you have that plunger tool? I got one of those too i forgot to mention and it really makes it easier to cap them
I never bothered with that plunger, I just grind up 1/4 oz at a time and fill all the capsules that way, they are years old and not a problem filling them as they loosen after a few years
 

rijkmus1

Well-Known Member
Update 90 hours on replacement crafty. Still getting 4 sessions on a charge. I only do short sessions 5 hits with the last two boosted 10 degrees. I let cool before charging. I never do back to back sessions. Crafty stays in a controlled environment in my house. No high heat or cold.
 

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rijkmus1

Well-Known Member
I forgot to add that I did the 90 hours in 8 months. I got if you count the first one that died at 61hous thats over 150 hours use. I got no complaints.
 

rijkmus1

Well-Known Member
Shortly after my last post 91 hours my power switch seems to have collapsed or lost its rebound. Crafty is still operating but the switch is so fucked up that you can't boost. To boost requires two quick presses of the switch.
Everything else is fine but I do notice some loss of power in the battery. I will be paying attention for the next Planet of the vapes sale. You don't want to buy early as it triggers your warranty period. The warranty I believe is 2 years. If you register your device it goes to 3 years.
 

rijkmus1

Well-Known Member
Summary of my experience with two Storz & Bickel Crafty vapes. Total hours using crafty is 150 plus hours of clouds. These are the facts.
First crafty failed at 61 hours some minutes. I got the error lights of death and would no longer charge. First Crafty was over two years old so it was out of warranty. After some delay due to the pandemic I got ahold of customer service and they sent me a new crafty. My crafty was purchased well before I retired which is the reason it was out of warranty.
Crafty number two performed great until the on off switch failed this week. Number 2 crafty died with almost 95 hours. My opinion is that the battery had a lot of life left in it as it just started in my opinion start to weaken. The batteries are not the problem here. I babied my second crafty after the short life of the first. (No back to back sessions and cool it off before charging). Never dropped always cleaned.

Now I have to figure out what to do next. Can I wait for the next sale. Crafty PLUS now is listed for 279. I think the 420 sale it was 209$. I see they added a year onto the warranty if you register your device online. For a total of 3 years. That means with a quick turnaround from Storz & Bickel they may have replace it 3 times in that period at my current hourly failure rate. Last crafty lasted 9 months give or take days. I don't count session but most day now were probably be around 10 uses a day. I will be getting another crafty soon. I do not believe that with heavy use crafty can survive for 3 years. But it is a fact S&B customer service stands behind the warranty as my first on was replaced out of warranty. A new crafty is in my future as going back to my Grav. lab glass for now.

 

rijkmus1

Well-Known Member
Crafty+ Ordered I can't wait to test this one out. Got 15% off and 15$ credit at the Planet of the vapes. I have neither the time or desire to test other vapes. I don't think you can get better. I will have it in a few days. When I was shopping I came across a review of a guy who's switch failed also.
 
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