Here's an email I sent Planet of the Vapes, where I bought the crafty, Planet of the Vapes are a great company, they are concerned how I make out with be & B. The crafty which in my opinion is junk, and Storz and Bickel has the worst customer support, I have ever encountered
Planet of the Vapes Support
Re: New customer message on August 14, 2021 at 9:47 am
Update Here it is August 21 2021, and I still haven't had my original problem (broken plastic on Crafty, which I originally wrote to you guys about), repaired or replaced by Storz and Bickel. Its been about two months since I first contacted them. The process at Storz and Bickel is always the same, seems to be automated,. You contact " customer support " they tell you to submit an RMA, you do that, then you get a canned email saying they are sending a shipping box, put your crafty in the box and send it back to us...then after a couple weeks, they send you an email, so you can " rate their customer service " even though the original problem hasn't been taken care of . I have yet to receive this shipping box they keep saying that they are sending me, even though they have my correct address. I have been through this same process four times for the same issue, and its still not fixed or replaced. I was tired of getting the run around from Storz and Bickel, on this issue, so repaired the crafty myself so that I could at least use it. I thought I was done trying to get my warranty honored by S&B. Today the on/off switch on my crafty stopped working, it won't turn on, even though the battery is fully charged. I can't even use it now. I don't even feel like dealing with Storz and Bickel anymore, after all the runaround they have been giving me, might just toss the crafty, and chalk it up as a lesson learned. After reading all of the high ratings for Storz and Bickel products, and the Crafty in particular, I bought one from you guys, you guys are excellent, but I will never buy another Storz and Bickel product, in my opinion their crafty is an inferior product, and their " customer support " is almost non=existant.
I had to box mine up and send it to them. Is your crafty working. Maybe they are not going to warranty a cosmetic defects. I don't see any other device out there to go to. So I am captive. CAN you describe what broke or post a pic.